Our Installation Process
At McGhie’s Plumbing and Heating, we believe every customer should know exactly what to expect. Whether you need a small plumbing repair, an annual boiler service, a new heating system or a renewable energy installation, our process is designed to be clear, straightforward and transparent from start to finish.
For larger projects, such as boiler installations, heat pumps and underfloor heating, you’ll typically follow the five-step process below. For smaller repairs and servicing, some stages may be combined, but we’ll always explain the costs and agree the work with you before carrying out anything beyond the initial appointment.
01
Estimate or Initial Enquiry
Every project starts with an estimate or an initial enquiry. Where available, simply complete one of our online estimate tools to receive an instant guide price in just a few minutes.
For services without an online estimate, simply contact our team. We’ll discuss your requirements, explain our pricing and guide you through the next steps.
02
Survey or Call-Out
For larger installation projects, we’ll arrange a survey to assess your property, discuss your requirements and gather the information needed to prepare your quotation.
For repairs, servicing and smaller plumbing jobs, we’ll arrange a call-out to assess the issue and recommend the most appropriate solution. If any additional work is required, we’ll always discuss it with you and obtain your approval before proceeding.
Survey or Call-Out
For larger installation projects, we’ll arrange a survey to assess your property, discuss your requirements and gather the information needed to prepare your quotation.
For repairs, servicing and smaller plumbing jobs, we’ll arrange a call-out to assess the issue and recommend the most appropriate solution. If any additional work is required, we’ll always discuss it with you and obtain your approval before proceeding.
02
03
Fixed Quotation
Following the survey or call-out, we’ll provide a clear quotation or agreed cost before carrying out any additional work. We’ll explain exactly what’s included, answer any questions you may have and make sure you’re happy before work begins.
Professional Installation or Repair
Our experienced engineers will carry out the agreed work safely, professionally and with minimal disruption. Whether we’re repairing a leaking pipe, servicing your boiler or installing a complete heating system, we take pride in delivering high-quality workmanship and excellent customer service.
04
04
Professional Installation or Repair
Our experienced engineers will carry out the agreed work safely, professionally and with minimal disruption. Whether we’re repairing a leaking pipe, servicing your boiler or installing a complete heating system, we take pride in delivering high-quality workmanship and excellent customer service.
05
Completion & Aftercare
Once the work is complete, we’ll ensure everything has been tested, commissioned where applicable and fully explained. We’ll make sure you’re confident using your new system and answer any remaining questions before we leave.
Our support doesn’t end there. Whether you need servicing, maintenance, repairs or advice in the future, our team is always here to help.
